Soleer

Effective Date: November 21, 2024

At Soleer, we are committed to delivering a seamless and high-quality user experience for freelancers and clients alike. This Quality Guide outlines our standards and practices, ensuring the platform remains efficient, reliable, and valuable for all users. By adhering to these guidelines, both service providers and clients can contribute to maintaining a professional and trustworthy marketplace.

1. Service Provider Quality Standards

a. Profile Completeness

A complete profile enhances your credibility on the platform. Ensure that:

  • Your profile includes all necessary personal information, such as a professional bio, relevant skills, and services offered.
  • You have a clear, professional profile picture.
  • Your portfolio showcases your best work samples, if applicable, to showcase your expertise and attract potential clients.
  • All information is kept up-to-date to ensure accurate representation.
  • Your cryptocurrency wallet address is up-to-date for smooth payment processing.

b. Clear and Accurate Service Listings

When creating service listings:

  • Clearly define the services you offer, including a comprehensive description of your expertise and deliverables.
  • Set realistic pricing and delivery timelines to manage client expectations.
  • Be transparent about any additional fees or requirements that may affect the final cost or timeline.
  • Use relevant keywords and categories to make it easier for clients to find your services.

c. Professionalism and Communication

Clear and professional communication is essential for successful projects. As a service provider, you should:

  • Respond promptly to client inquiries and messages.
  • Communicate clearly about project requirements, timelines, and any potential issues.
  • Provide regular updates on project progress.
  • Maintain a respectful and professional tone at all times

d. Timely Delivery of Services

To ensure client satisfaction, you must:

  • Deliver work within the agreed-upon timeframe. If delays occur, inform the client promptly and negotiate a new deadline if necessary.
  • Provide high-quality deliverables that align with the project specifications agreed upon at the start.
  • Make reasonable revisions if requested by the client, provided they align with the original agreement.

e. Reputation and Ratings

Your reputation is crucial to attracting future clients. To maintain it:

  • Consistently deliver quality work that meets client expectations.
  • Request honest feedback from clients after completing projects.
  • Maintain a high rating by fulfilling commitments, delivering quality work, and avoiding disputes.

2. Client Quality Standards

Clients also have responsibilities to ensure a positive and productive environment on Soleer:

a. Clear Job Descriptions

To attract the right freelancers, you must:

  • Provide detailed and accurate descriptions of the services you need, including clear project requirements.
  • Specify your budget range and timeline expectations.
  • State your goals and desired outcomes clearly to avoid misunderstandings.

b. Professionalism and Commmunication

Clients should also:

  • Respond promptly to freelancer inquiries and messages.
  • Communicate expectations clearly and provide constructive feedback throughout the project.
  • Address any issues in a respectful and professional manner.

c. Timely Payments

Freelancers depend on prompt payment for their work. As a client, you must:

  • Ensure your cryptocurrency wallet is funded before starting a project.
  • Release payments through the platform’s escrow system once the work is completed to your satisfaction.
  • Avoid unnecessary delays in payments unless there are valid reasons.

d. Feedback and Ratings

Providing honest feedback helps freelancers build their reputation. You should:

  • Leave fair and constructive reviews based on your experience with the freelancer.
  • Base your ratings on the quality of work, communication, and adherence to deadlines.

3. Quality Assurance Mechanisms

Soleer implements several quality control measures to maintain high service standards:

a. Smart Contracts for Escrow and Dispute Resolution

Soleer uses Solana-based smart contracts to manage payments and disputes:

  • Escrow System: Payments are held in escrow until the service is satisfactorily completed, ensuring freelancers are compensated while protecting clients from incomplete or substandard work.
  • Dispute Resolution: In case of disputes, smart contracts enforce terms and conditions automatically, ensuring fair resolution. Disputes may be escalated to third-party arbiters or Soleer's internal team for review.

b. Reputation and Rating System

A transparent system holds users accountable.

  • Freelancer Ratings: Freelancers are rated based on performance, communication, and adherence to deadlines. Higher ratings boost visibility.
  • Client Ratings: Clients are also rated by freelancers, promoting professional behavior and timely payments.
  • Immutable Records: Ratings and transactions are recorded on the blockchain, ensuring transparency and accountability.

c. Random Quality Audits

Soleer conducts random audits of service listings and transactions to ensure compliance:

  • Reviews the accuracy of profiles and service listings.
  • Checks for consistency in service quality.
  • Identifies and addresses potential fraudulent or abusive behavior.

4. Dispute Prevention and Resolution

To minimize disputes, both parties should follow these guidelines:

a. Clear Agreements

Before starting a project:

  • Agree on the scope of work, timeline, and deliverables.
  • Document any special requirements or revisions to avoid misunderstandings.
  • State your goals and desired outcomes clearly to avoid misunderstandings.

b. Escrow for Protection

Always use Soleer’s escrow feature for payment management, ensuring funds are available and released only when both parties are satisfied.

c. If a dispute arises

Always use Soleer’s escrow feature for payment management, ensuring funds are available and released only when both parties are satisfied.

  • Attempt direct communication first to resolve issues.
  • If unresolved, initiate Soleer’s dispute resolution process, involving third-party review and smart contract enforcement

5. Platform Conduct and Community Guidelines

To maintain a positive and professional environment, all users must:

  • Treat others with respect: Discrimination, harassment, or abusive behavior is not tolerated..
  • Avoid fraudulent activities: Soleer has a zero-tolerance policy for fraud, such as misrepresenting skills, failing to deliver services, or manipulating reviews.
  • Report suspicious behavior: Report any rule violations or fraudulent activity to Soleer’s support team for investigation..

6. Continous Improvement

Soleer is committed to continuously improving the platform. We encourage users to provide feedback to help us:

  • Enhance platform features and functionality.
  • Improve dispute resolution processes.
  • Address emerging challenges in service quality.

7. User Education and Support

Soleer offers resources to support users:

  • Knowledge Base and Tutorials: Guides and tutorials help users navigate the platform and optimize features..
  • Customer Support: Our support team is available for timely assistance if you encounter issues.

8. Compliance with Laws and Regulations

All users must comply with local and international laws, including:

  • Intellectual property rights.
  • Employment laws.
  • Tax regulations.

Violating platform rules or applicable laws may result in account suspension or removal.

9. Updates to the Quality Guide

Soleer may update this guide periodically to reflect policy or industry changes. Users are encouraged to review the guide regularly to stay informed of any updates.

By using Soleer, you acknowledge that you have read, understood, and agree to follow the practices outlined in this Quality Guide. These guidelines ensure Soleer remains a high-quality, professional platform for freelancers and clients to collaborate successfully.